Frequently Asked Questions

FAQ
Frequently Asked Questions

Frequently Asked Questions

Local & International Shipping

We ship both overseas and locally. Within Singapore, we offer free shipping on orders above S$1000.00. For overseas orders, delivery charges are calculated based on shipment size and agreed freight terms. Check out our Shipping Policy for more information.

Once your order is packed, we will drop you an email or phone message to inform you of the self-collection details. After which, you would be able to head down to our warehouse for self-collection.

We have engaged a third-party courier service who helps us with all deliveries within Singapore. International orders are usually shipped via door-to-door services such as DHL Worldwide Express, Singapore Post (APP) and TNT or via freight companies to worldwide sea ports and airports.

For international shipment, we will send you the tracking code once we have despatched your order from our warehouse. You can then track your order from there with the website stated in our email. Alternatively, you can email us at info@magnetone.com.sg and we will be able to help you out with that.

The estimated shipping time for orders outside of Singapore ranges from 1-3 days via courier express services or air freight to 1-4 weeks via sea shipment, depending on your location and custom clearance procedures.

Online Shopping

A Magnetone Sales Rep will give you an order update via email. For items that are in stock, we can usually ship it within 3 days upon receiving your payment.

No, but we will impose documentation and handling charge of US$25.00 for overseas orders that are below US$1000.00.

We currently accept American Express, Local Cheques, Telegraphic Transfer (T/T), Paypal and Western Union (WU). For payment via Amex card, please request for Amex Authorisation Form when placing an order. For payment via WU, please request for our payment details when placing an order. For payment through T/T, you may refer to our Payment Options page.

If an item is found to be out of stock after your order has been placed, we will email or contact you by phone.

No worries! Just click the ‘Forgot Your Password’ link on your login page. If that doesn’t work, just email us.

User privacy is our top priority at Magnetone. We will never disclose, share or sell your data to third-party marketers. Find out more about our Privacy Policy.

For all general enquiries such as: product details, account information, ordering, shipping, or assistance with a recently-placed order, please direct your correspondence to your respective Magnetone Sales Reps or email us at enquiry@magnetone.com.sg.

Yes! Magnetone provides toner remanufacturing companies, office machine dealers, office equipment leasing businesses, office equipment and supplies distributors, and qualified businesses with reduced prices. Qualified accounts receive special pricing on all parts and supplies. Please click Request For Quote at our website with your quantity requirement and we will provide you with a special quotation on the parts.

Returns & Exchanges

Read about our Return Policy to find out more.

Once the order has been shipped, we will not be able to cancel the order and refund you. Should you have any queries on that, please email us at info@magnetone.com.sg.

Do take a photo of the defective product with short note explaining the defect, and send it to info@magnetone.com.sg. We will then be able to assist you from there.

Please inform us via info@magnetone.com.sg or call our office at 65-67460668. We will then assist you with the exchange process.

Yes, you can. Kindly attach the invoice with the item and send it to our warehouse at (50 Genting Lane, #05-02/03/04/05 Cideco Industrial Complex, Singapore 349558). However, you will need to absorb the courier fees.